Privacy and support

1. Controller and contact

RotaSelect is an independent application that supports the routine of partner drivers. Privacy and support questions can be sent to rotaselectapp@gmail.com. The application is not affiliated with, sponsored by, or operated by compatible mobility platforms.

2. Data processed

• Account: an identifier, name, email address, and profile picture may be associated with the account when Google sign-in is used.
• Service access: information required to validate account availability and validity.
• Preferences and diagnostics: selected settings and technical operating information are stored locally on the device. A technical report is transmitted only when the user requests and confirms the submission.

3. Accessibility features

With the user’s express authorization, RotaSelect uses Android accessibility exclusively to provide the functions configured in the application. This permission can be disabled at any time in the device settings and is not used for advertising, surveillance, or remote content collection.

4. Diagnostic reports

When the user taps Send diagnostic report and confirms, RotaSelect transmits recent technical records to investigate failures. The report may contain the device model, Android version, application version, screen resolution, technical configuration, permission and service status, selected platform, and the history of decisions and actions performed by RotaSelect.

The report does not include passwords, screenshots, addresses, messages, or the content of the user’s account in compatible applications. The linked Google Account email address and a unique code accompany the submission for identification and support follow-up.

The report is sent over an encrypted connection directly to RotaSelect’s secure support center. There, the submission is organized as a ticket with its date, source, device technical data, and original technical record. When a ticket is reviewed, the administrative browser locally generates a redacted view and diagnostic summary without exposing the original record in the interface. Access is restricted to authorized staff. A file voluntarily provided to support may also be imported into the same center and receives the same controls.

5. External services

• Google Firebase: user and administrator authentication and hosting of the support center interface.
• Google Sign-In: optional account access.
• Google Play: application distribution and management of potential purchases or subscriptions.
• Cloudflare: authenticated receipt and protected ticket storage. Ticket metadata, summaries, and support history are kept in the support center database, while the original technical record remains temporarily in restricted storage. Analysis and the redacted view are produced locally in the administrative browser rather than stored as a second complete server-side copy.

These services have their own policies and controls. RotaSelect does not sell personal data or use it for advertising.

6. Security, retention, and age

Data transmitted to services used by RotaSelect uses encrypted connections and access controls. Account and access information is retained for as long as necessary to provide the service or until account deletion, subject to applicable legal obligations.

Original technical records associated with tickets are configured for temporary retention of up to 30 days. Ticket metadata, diagnostic summaries, notes, and support history may be retained while support is in progress and afterward for the period reasonably necessary for technical history, abuse prevention, security, service improvement, and compliance with legal obligations. Depending on the circumstances, these records may be deleted or anonymized when their purpose ends. Requests related to a report may be submitted with its tracking code and will be assessed in light of those needs and obligations.

RotaSelect is intended exclusively for users aged 18 or older.

7. Account and data deletion

In the application, open RotaSelect Account and tap Delete my account. The associated Firebase identity will be removed. Account deletion does not automatically remove support tickets and reports, which remain subject to the retention criteria described above. If you no longer have access to the application, use the public request page below.

Before deletion, cancel any subscription under Google Play → Payments & subscriptions → Subscriptions. Deleting the account or uninstalling the app does not automatically cancel a charge managed by Google Play. Records Google must retain for tax, fraud prevention, or legal obligations remain subject to Google’s own rules.

8. Changes to this policy

This policy may be updated when features or legal obligations change. The current version will be published at this address.